Shree Bala Ji Water Purifier

Last Updated: 01 January 2025

1. Order Cancellation

• Before Shipment: Customers may cancel their order before it has been shipped by contacting our customer support team at +91 98185 95541 or info@securesurece.site. A full refund will be issued to the original payment method.
• After Shipment: If an order has already been shipped, it cannot be cancelled. However, customers may initiate a return as per our Return Policy (Section 2).
• Custom or Special Orders: Orders for customised or specially requested products cannot be cancelled once processed.

2. Return Policy

Eligibility for Returns: A product may be returned under the following conditions:

• The product is damaged or defective upon delivery.
• The wrong product was delivered.
• There is a manufacturing defect detected within 7 days of delivery.

Non-Returnable Items: The following items are not eligible for returns:

• Used or installed water purifiers or parts.
• Consumable parts (such as filters, membranes, and UV lamps) unless found defective at the time of delivery.
• Products damaged due to improper installation or handling by the customer.

Return Process:

• Customers must contact our support team within 7 days of receiving the product to initiate a return.
• Provide details including order number, product issue, and supporting images/videos.
• We will arrange for product pickup or guide the customer on returning the product.
• Upon verification, a replacement or refund will be issued.

3. Refund Policy

• Mode of Refund: Refunds will be processed to the original payment method used during the purchase.
• Processing Time: Refunds for cancelled orders before shipment will be processed within 5–7 business days. Refunds for returned products will be processed within 7–10 business days after the product has been inspected and approved.
• Deductions (if applicable): If a return is initiated due to reasons other than damage or defects, return shipping costs may be deducted from the refund. If a customer refuses delivery without a valid reason, a restocking fee may apply.

4. Replacement Policy

• Damaged or Defective Products: If a product is damaged or defective upon arrival, we will replace it at no additional cost.
• Wrong Product Received: If the customer receives an incorrect product, a free replacement will be arranged.

5. Contact Information

For cancellation, return, or refund requests, please contact:

Shree Bala Ji Water Purifier
No. 17, S Floor, Gandhi Market, Mintoo Road, New Delhi – 110002, Delhi, India
Phone: +91 98185 95541
Email: info@securesurece.site

Last Updated: 01 January 2025

1. Introduction

Shree Bala Ji Water Purifier (“we”, “us”, “our”) operates the website and online store. This Privacy Policy describes how we collect, use, maintain, protect, and disclose information collected from users of our website.

This Policy is an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 and the rules made thereunder. By accessing or using our Services, you expressly agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment information when you place an order.
• Non-Personal Information: Browser type, IP address, pages visited, time spent on the site, and referring URLs.
• Cookies: We use cookies to enhance your browsing experience and remember your preferences.

3. How We Use Your Information

• To process and fulfil your orders.
• To communicate order updates, shipping notifications, and customer support responses.
• To improve our website, products, and services.
• To send promotional offers (with your consent).
• To comply with legal obligations.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Payment gateways to process payments securely.
• Courier partners to deliver your orders.
• Legal authorities when required by law.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses cookies to improve functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Shree Bala Ji Water Purifier
No. 17, S Floor, Gandhi Market, Mintoo Road, New Delhi – 110002
Email: info@securesurece.site | Phone: +91 98185 95541

Last Updated: 01 January 2025

1. Acceptance of Terms

By accessing, browsing, or purchasing from the Shree Bala Ji Water Purifier website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old and competent to enter into a contract under Indian law to use our services. By placing an order, you confirm that you meet these requirements.

3. Products and Pricing

• All products are subject to availability.
• Prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices without prior notice.
• Product images are for reference only; actual products may vary slightly in colour or packaging.
• All brand names (Kent, Aquaguard, Livpure, Pureit, etc.) are used for compatibility reference only. We are an independent supplier and are not affiliated with any brand.

4. Orders and Payment

• Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
• We accept payment via UPI, credit/debit card, net banking, and cash on delivery (COD) for eligible pincodes.
• For COD orders, a nominal handling fee may apply.

5. Shipping and Delivery

• We dispatch orders within 1–2 business days of order confirmation.
• Delivery timelines vary by location — typically 3–7 business days across India.
• Delivery to remote pincodes may take longer.
• We are not responsible for delays caused by courier partners, natural events, or government restrictions.

6. Warranty and Liability

• Products are covered by the manufacturer’s warranty where applicable.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
• Our maximum liability is limited to the value of the product purchased.
• Installation and usage must be done as per the manufacturer’s instructions. We are not responsible for damage caused by improper installation.

7. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Shree Bala Ji Water Purifier or its content suppliers and is protected by Indian copyright laws. You may not reproduce, distribute, or use our content without written permission.

8. User Conduct

You agree not to:

• Use our website for any unlawful purpose.
• Attempt to gain unauthorised access to our systems.
• Post false, misleading, or defamatory content.
• Interfere with the proper functioning of our website.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi.

10. Contact

For any questions regarding these Terms & Conditions, please contact us at:

Shree Bala Ji Water Purifier
No. 17, S Floor, Gandhi Market, Mintoo Road, New Delhi – 110002
Email: info@securesurece.site | Phone: +91 98185 95541

Last Updated: 01 January 2025

1. Independent Service Provider

Shree Bala Ji Water Purifier is an independent supplier of RO and water purifier spare parts, accessories, and service kits. We are not affiliated with, authorised by, endorsed by, or sponsored by any water purifier brand, manufacturer, or company.

2. Brand Names

All brand names, trademarks, and logos mentioned on this website — including but not limited to Kent, Aquaguard, Livpure, Pureit, Havells, Blue Star, AO Smith, and Atomberg — are the property of their respective owners. They are used on our website solely for the purpose of indicating compatibility and reference. Their use does not imply any association with or endorsement by those brands.

3. Product Compatibility

While we strive to ensure that our spare parts are compatible with the models mentioned, compatibility may vary based on model year, region, and specific configuration. Customers are advised to verify compatibility with their specific water purifier model before purchasing. We are not responsible for incompatibility issues.

4. No Warranty by Brand Owners

Purchase of compatible spare parts from our website does not create any warranty or service relationship with the original brand owner. Any warranty that may apply is limited to the warranty provided by us or the part manufacturer, as stated on the product page.

5. Product Images

Product images shown on this website are for illustrative purposes only. Actual products may vary in colour, packaging, branding, or design. We source images from public domains and Google Images for reference. If you believe an image infringes your copyright, please contact us at info@securesurece.site for prompt removal.

6. Limitation of Liability

Shree Bala Ji Water Purifier shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, including but not limited to water damage, property damage, or health issues. Installation and usage are at the customer’s own risk.

7. External Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Visiting them is at your own risk.

8. Contact

If you have any questions about this Disclaimer, please contact us:

Shree Bala Ji Water Purifier
No. 17, S Floor, Gandhi Market, Mintoo Road, New Delhi – 110002
Email: info@securesurece.site | Phone: +91 98185 95541

1. Are your spare parts original or compatible?

We supply both original and high-quality compatible spare parts. Each product page clearly mentions whether the part is original or compatible. Compatible parts are manufactured to match OEM specifications and performance.

2. Do your parts fit my water purifier brand?

Our spare parts are designed to be universally compatible with most domestic RO water purifiers, including Kent, Aquaguard, Livpure, Pureit, Havells, Blue Star, and others. Please check the product description for specific model compatibility. If unsure, contact us with your purifier model number.

3. How do I know which RO membrane to buy — 80 GPD or 100 GPD?

If your water purifier produces 7–10 litres of purified water per hour, an 80 GPD membrane is suitable. For larger families (4+ members) or if you have a high-TDS water source, a 100 GPD membrane is recommended. You can also check your purifier’s manual or contact us for guidance.

4. Do you offer bulk / wholesale pricing?

Yes! We offer special wholesale pricing for service technicians, repair shops, resellers, and bulk buyers. Contact us at +91 98185 95541 or email info@securesurece.site for a wholesale price list.

5. How long does delivery take?

We dispatch orders within 1–2 business days. Delivery typically takes 3–7 business days across India, depending on your location. Delhi NCR orders may arrive within 1–2 days.

6. What is your return policy?

We accept returns for damaged, defective, or wrong products within 7 days of delivery. Consumable parts (filters, membranes, UV lamps) cannot be returned unless defective upon arrival. Please refer to our Refund & Return Policy for full details.

7. Do you provide installation service?

We are primarily an online spare parts supplier. We do not provide on-site installation services. However, we offer free technical guidance over phone/WhatsApp to help you or your technician install the parts correctly.

8. Can I pay cash on delivery?

Yes, COD is available for eligible pincodes. A nominal handling fee may apply for COD orders.

9. Are the brand names mentioned on your website authorised?

No. We are an independent service provider. All brand names are used solely for compatibility reference. We are not affiliated with, authorised by, or sponsored by any water purifier brand.

10. How can I contact you for support?

You can call or WhatsApp us at +91 98185 95541, email info@securesurece.site, or visit our store at Gandhi Market, Mintoo Road, New Delhi – 110002 (Mon–Sat, 9:30 AM – 7:30 PM).